Meeting/Event Information

Chapter Events

The GLA Chapter hosts a variety of events, including monthly meetings, industry-specific round tables, and an annual seminar or conference. Events are hosted in various locations around the Greater Los Angeles area.  Be sure to check out our calendar of events page!

If you have an idea for a topic or location, please contact our Programs Director!

Improving Employee Buy-In to IM Policies

June 02, 2020
11:00 AM - 12:00 PM
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Live Online Webinar
Event registrants will receive instructions on how to join the Zoom meeting 24 hours prior to the event.



This one hour interactive seminar discusses the relationship of the wording of IM policies to buy-in from the rest of the organization.

In many offices, IM policies are long and confusing, and no one reads them. Worse, they often sound like angry parents scolding naughty children. Adults bristle at disrespectfully worded statements, making compliance a battle. The reality is that the policy writers wanted to sound strict rather than disrespectful, but they paid more attention to the content than to the tone of voice. Ultimately, the tension created by poorly written policies has a palpable impact on employee morale. In this one hour interactive session, you will learn how you might improve the conversation dynamic.


1. Policies and compliance done right are a collaborative effort, not a power struggle

2. The wording of an organization's policies can unintentionally reveal its internal problems
3. We need to change the rule-making dynamic from Parent/Child to Adult/Adult, so that IM Specialists are seen as experts rather than enforcers


Lewis S Eisen

Lewis Eisen

Lewis S Eisen, B.A., J.D., C.I.P. is the author of the international bestseller How to Write Rules that People Want to Follow: A Guide to Writing Respectful Policies and Directives. He has practised law, been a technology consultant, and worked in Information Management in the Government of Canada for 15 years. His approach to drafting rules that don’t sound bossy has been adopted by groups at organizations across the US, Canada, and the UK.

Day and Date

This session will be held on Tuesday, June 2, 2020, beginning at 9:00 AM PDT (Noon EDT). It is offered to you free of charge as a member or friend of ARMA-GLA!

Instructions on how to connect to the Zoom meeting will be sent to event registrants 24 hours prior to the event.

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