Meeting/Event Information

Chapter Meetings

Chapter meetings are generally held on the 2nd Tuesday of the month during lunch (11:30-1:30) in various locations around the Greater Los Angeles area.  Other events are held on a regular basis – dates and times vary so be sure to check out our calendar of events page!

Increasing User Adoption and Creating Loyalty through Gamification

November 14, 2017
11:30 AM - 1:30 PM
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San Antonio Winery - Heritage Room
737 Lamar Street
Los Angeles, CA 90031

Laurie Carpenter, CRM, IGP

Director of RIM at Walt Disney Co.

Increasing User Adoption and Creating Loyalty through Gamification

Gamification – it’s not just for gaming anymore. Organizations are finding ways to incorporate gamification techniques into training to unleash people’s learning potential; build relationships within the organization; improve customer service and build brand loyalty. These techniques have the potential to revolutionize your Information Governance program. From increasing user adoption to creating loyal followers of your IG program, the possibilities are immense. This interactive session will equip you with a new ideas and vision for your program.

Speaker Bio:
With more than 25 years of experience in information governance and records and information management (RIM) in a range of industries, Laurie Carpenter, CRM, IGP, serves as Director of RIM at the Walt Disney Co. She is a frequent facilitator on marketing RIM, electronic content management systems, and records management basics. Ms. Carpenter has facilitated at the local and national level for organizations including ARMA International, Barnett International, and AIIM International. 



$30.00 For members of ARMA-GLA

$35.00 For non-members

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